FAQ

❓ Frequently Asked Questions

1. How do I personalize my item?

Choose your product, add a name, initials, or select from 200+ curated designs. Click “Customize” and preview before checkout.

2. Is there a minimum order?

No minimum required. You can personalize even just one item.

3. What’s the turnaround time?

Orders are typically processed and shipped within 3–5 business days. Production time may vary during peak periods.

4. Can I change my order after it’s placed?

Once confirmed, orders can't be changed. If you need urgent assistance, contact us immediately via WhatsApp.

5. What are your shipping options?

We offer standard and express shipping. Options and delivery times are shown at checkout.

6. Can I return or exchange my item?

Yes — under specific conditions. Items must be unused and reported within 3 business days of delivery with clear photo/video evidence.

7. What is your refund policy?

Refunds are only available for verified production defects. Approved refunds are processed within 7 business days.

8. Do you ship internationally?

Yes, we ship worldwide. International customers are responsible for any customs or import fees.

9. Can I track my order?

Yes. You’ll receive a tracking number via email or WhatsApp once your order is shipped.

10. Do you accept corporate or bulk orders?

Absolutely. We offer customized products for events, onboarding, or company gifts. Learn more here or reach out to us directly.

11. Is gift packaging available?

Yes! Most items come with optional gift-ready packaging, perfect for special occasions.

12. How can I contact you?

We’re happy to help.

• 📱 WhatsApp: +62 813‑9082‑6028 (Mon–Fri 9 AM–5 PM, Sat 9 AM–2 PM)

• ✉️ Email: bymistletoe@outlook.com