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🔐 Privacy Policy

At Mistletoe, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and store your data when you interact with our website.

1. What We Collect

When you browse, order, or contact us, we may collect the following:

  • Your name, email address, phone number, and shipping address

  • Order details and personalization requests

  • Payment and transaction information (processed securely via third-party gateways)

  • Technical data such as IP address, browser type, and device info

2. How We Use Your Information

We use your data to:

  • Process and deliver your order

  • Send updates (e.g. order confirmations, tracking info)

  • Respond to customer support inquiries

  • Improve our website and shopping experience

  • Provide marketing updates (if you opt in)

3. Third-Party Services

We use trusted third-party providers such as Shopify, payment gateways, and shipping partners to fulfill your order. Your data is only shared as necessary to complete your transaction.

We do not sell or rent your personal data to any third parties.

4. Cookies

Our website uses cookies to remember your preferences and improve functionality. You can manage cookies in your browser settings.

5. Marketing Communications

You may choose to receive promotional emails or WhatsApp updates from Mistletoe. You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct or update your information

  • Ask us to delete your data (as long as it doesn’t interfere with order fulfillment)

To make a request, email us at bymistletoe@outlook.com.

7. Data Security

We take data security seriously. Your information is stored securely and handled with care, using Shopify’s built-in protections and industry-standard practices.

8. Contact Us

For any questions regarding your privacy or this policy, please reach out to:

📧 bymistletoe@outlook.com
📱 WhatsApp: +62 813-9082-6028